1. Who these terms cover
These Terms govern use of Nexumo's website, web application and mobile application (the Service). Nexumo is operated by Algomatrix Enterprise, Selangor, Malaysia (we, us and our). An organization that creates a workspace is responsible for its workspace and the people it authorizes to use it. If you use the Service for an organization, you confirm that you have authority to act on its behalf when accepting these Terms or purchasing a plan. Individual users must follow these Terms and their organization's instructions.
Nexumo is initially offered to organizations established in Malaysia. We may make it available in additional countries in the future. Your location does not change the identity of the operator or remove rights that your local law makes mandatory.
2. The Service
Nexumo provides asset records, QR scanning, checkouts and check-ins, locations, reports, team access and related features. Features and limits vary by plan and may change as the Service develops. Asset locations are records entered or selected by users; the Service should not be treated as a live physical tracking or emergency system. Optional AI features may suggest asset details or assess condition from images. Review those suggestions before relying on them.
3. Accounts and organization access
Provide accurate account information, keep your credentials secure, and tell us promptly if you suspect unauthorized access. Organization administrators control invitations, roles and access to their workspace. They are responsible for obtaining any notices or permissions needed before adding information about staff or other people to the Service. You are responsible for activity under your account unless caused by our failure to meet our obligations.
You may delete your individual account in the mobile app or at the account deletion page. The last administrator of an organization must first appoint another administrator. Deleting an individual account does not delete the organization's records or cancel its subscription. See the Privacy Policy for what remains in shared asset history.
4. Your content
Your organization retains its rights in the asset data, photos, documents, notes and other content it provides. You grant us permission to host, process, display and transmit that content as needed to provide, protect and support the Service. You must have the rights and permissions needed to upload content and share it with your organization. Do not upload sensitive personal information unless it is necessary for your organization's legitimate use of the Service.
5. Acceptable use
Do not use the Service unlawfully, infringe others' rights, upload malware, probe or disrupt security, bypass access controls, scrape the Service at scale, or access another organization's information without authorization. We may restrict access to address abuse, security risks or legal requirements and will give notice when reasonably possible.
6. Plans, payment and cancellation
Plan prices, billing periods, included features and any trial terms are shown before purchase. Web subscriptions are purchased for an organization and renew for the selected billing period until canceled. Payments are processed by Stripe; we do not receive full payment card numbers. Prices are currently displayed in US dollars. Your card provider may apply its own currency conversion rate or fees. Any tax we charge will be shown at checkout or on the invoice. Organization administrators can manage or cancel a subscription in billing settings. The cancellation screen states whether cancellation takes effect immediately or at the end of the current period. Unless a checkout offer or applicable law says otherwise, fees already paid are not refunded for a partial billing period. A downgrade or canceled subscription may limit access to features or stored data; export data you need before access ends.
7. Availability and changes
We work to keep the Service available and secure, but maintenance, outages and third-party failures can interrupt it. We may modify features, suspend accounts for material breaches, or discontinue the Service. Where practical, we will give advance notice of changes that materially affect your use and a reasonable opportunity to export your data.
8. Intellectual property
Nexumo and its licensors retain their rights in the Service, software, design and branding. These Terms give you a limited right to use the Service during your subscription; they do not transfer ownership of the Service or your organization's content.
9. Responsibility and liability
Use reasonable care when entering, updating and relying on asset records. To the extent allowed by applicable law, neither party is liable to the other for indirect or consequential losses arising from use of the Service. This does not exclude liability that cannot legally be excluded, including liability for fraud or willful misconduct. Any separate written agreement between your organization and Algomatrix Enterprise takes priority where it expressly conflicts with these Terms.
10. Where Nexumo is offered
New organization subscriptions are initially offered in Malaysia. We may expand to other countries later, with different payment methods, features, support or taxes where applicable. You are responsible for using the Service in compliance with laws that apply to your organization and the information it enters. The Privacy Policy explains international processing of personal information.
11. Governing law and disputes
These Terms are governed by the laws of Malaysia. Disputes arising from these Terms are subject to the courts of Malaysia, unless applicable law requires another forum or a separate written agreement provides otherwise. Nothing in these Terms removes rights that cannot be waived under applicable law.
12. Changes to these Terms
We may update these Terms as the Service or legal requirements change. We will post the revised text with its effective date and give reasonable advance notice of material changes through the Service or by email. Continued use after the effective date means acceptance of the updated Terms; if you do not agree, stop using the Service and cancel any subscription.
13. Contact
For questions about these Terms, email support@nexumo.app. The operator's mailing address is Algomatrix Enterprise, No. 1, Section 13, Jalan PJU 3/29, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.